F.A.Q
Do you have my product in stock?
On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.
What Shipping Method Use?
We have two shipping methods, Free shipping and Express shipping,For a detailed explanation about each shipping method, destinations and approximate delivery times, please Click Here.
Do you charge customs tax?
Taxes may apply for imported goods/services and is regulated by the country law. Someify is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
How do I know when my order has been dispatched?
When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.
What methods of payment do you accept?
We accept Paypal and credit/debit card,Please refer to our payment methods page,The credit card schemes listed above are the most commonly used credit cards on this website. Do not worry if your credit card scheme is not listed, we encourage you to go ahead and make the purchase.
Please note that Someify does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
My goods arrived damaged, what should I do?
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to contact us and we can arrange collecting the item and sending you a replacement as quick as possible.
There is an item missing from my order.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. We will aim to get this resolved as quickly as possible.
How do I return an order?
Please ensure the item’s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a refund of the product value back to your account.For a detailed explanation about Returns please Click Here.
My order hasn‘t arrived, please help?
Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, You’re more than welcome to contact us and we can investigate if there is a reason for the delay.Please Contact Us if you have any questions
Do you sell Gift Cards?
We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.
Contact Us
Email:support@someify.com
